Global Customer Service Relations Specialist
2 weeks ago
Unlock Your Potential with Johnson Controls
As a premier innovator in intelligent, healthy, and sustainable building solutions, our goal is to transform building performance to benefit individuals, communities, and the environment.
Become part of our dynamic team and contribute to a promising future.
With our vast presence across diverse sectors globally, our teams are exceptionally equipped to support and uplift you. You will have the chance to grow through impactful projects and educational opportunities. We are committed to offering our employees an experience that prioritizes their physical, financial, and emotional health.
Join the Johnson Controls family and flourish in a culture that appreciates your insights and contributions.
What We Offer:
- Competitive Compensation
- Paid time off, holidays, and sick leave.
- Comprehensive benefits package, including 401K, medical, dental, and vision coverage - available from day one.
- Extensive training and development opportunities, supported by our exceptional internal resources.
- Supportive and collaborative team atmosphere.
- Commitment to safety through our Zero Harm initiative.
- Employee discount programs.
Role Overview:
As a Customer Service Specialist, you will be responsible for managing order administration and fulfillment for international intercompany orders.
This pivotal role reports to the Customer Service Supervisor and is essential in expanding our market presence and customer relationships to meet our ambitious growth targets.
Key Responsibilities:
- Efficiently process orders.
- Provide order confirmations to customers.
- Manage incomplete and credit hold orders to ensure timely release.
- Monitor inventory levels to facilitate shipping from the appropriate warehouse.
- Oversee backorders and maintain shipping timelines.
- Quickly handle order cancellations.
- Respond to customer inquiries regarding shipments, backorders, and escalations.
- Generate regular reports to track order status.
Qualifications:
- Strong problem-solving abilities.
- Proactive and adaptable in a fast-paced environment.
- Effective task management skills.
- Excellent active listening capabilities.
- Experience with CRM systems.
- Familiarity with ERP systems, particularly SAP.
- Attention to detail.
- Proficient in Microsoft Office Suite.
- Bilingual skills are an advantage.
At Johnson Controls, our employees are valued members of our team. They are dedicated, skilled, and passionate individuals who contribute to our company's success and growth. We prioritize fostering a positive and inclusive work environment that encourages collaboration, innovation, and personal development. Our employees are empowered to share their ideas and perspectives, knowing they will be acknowledged and valued. We believe in investing in our employees' well-being by providing competitive salaries, comprehensive benefits, and opportunities for career advancement.
With a strong focus on safety and a commitment to sustainability, Johnson Controls employees play a vital role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.
Johnson Controls International plc is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.
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