Business Operations Coordinator

5 days ago

Saint Johnsbury, Vermont, United States NFP Insurance Services, Inc. Full time
Job Description

NFP Insurance Services, Inc. is seeking a detail-oriented Business Operations Coordinator to provide support to the department by utilizing clerical and analytical skills to assist Account Managers and/or other assigned business partners in the daily management of Property & Casualty policies.

This role requires strong computer skills along with effective verbal, written, and electronic communication. The ideal person will be able to adapt to various scenarios, build long-lasting relationships with agency partners, company leadership, and staff, and perform within a team environment.

Essential Duties and Responsibilities:

  • Gain exposure to clients and carrier contacts; attends all department/team meetings and required calls.
  • Assists a wide range of other departments within NFP – Accounting, Account Managers, Risk Placement Specialists, and processing.
  • Pull policy correspondence reports from carrier websites and manage carrier e-mail delivery of similar reports.
  • Utilize agency management system to provide quality control check-in of new business/renewal policies, endorsements, audits, etc...against account management activity.
  • Input and communicate appropriately, notice of cancellations, non-renewals, etc.
  • Operate a variety of standard office machines, including personal computers with a variety of software, phone, fax, calculator, shredding photocopy, and mail machines.
  • Establish and maintain effective working relationships with co-workers, supervisors, and the general public.
  • Assist with special projects as assigned by management.

Required Skills and Qualifications:

  • Good written and verbal communication skills
  • Ability to successfully interact with a variety of people
  • Working knowledge of the insurance industry is desired but not required
  • Knowledge using Applied/EPIC, Microsoft Outlook, Excel, and Word is desired but not required
  • Attention to details
  • Able to coordinate resources and responsibilities
  • May be required to work overtime only if necessary
  • Able to adapt and structure work duties so all work is completed timely and efficiently.
  • Self-confident to make sound independent decisions.
  • Ability to successfully interact with a variety of people.
  • Team player, adaptive to mentoring and continual learning.
  • Must be able to read, analyze, and reconcile financial reports.
  • Possess good analytical and problem-solving skills.
  • Attention to detail.
  • May be required to work overtime as necessary.
  • Must have basic Excel and Word knowledge and efficiency.

Education and/or Experience:

  • High School or equivalent
  • More than 2 years related data-entry experience and/or training; or equivalent combination of education and experience.
  • Applied Epic experience preferred but not required.

Estimated Salary: $45,000 - $60,000 per year, depending on location and experience.
Benefits: We offer a competitive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.

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