Wireless Vision Mobile Expert

1 week ago

Denver, Colorado, United States Wireless Vision Full time

Job Summary

Wireless Vision is seeking a highly motivated and customer-focused Mobile Expert to join our team. As a Mobile Expert, you will represent the T-Mobile brand and meet customers' wireless needs.

Key Responsibilities:

  • Provide exceptional customer service to individuals visiting the Wireless Vision store, including greeting customers, answering phones, and assessing their needs.
  • Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers' accounts to identify revenue opportunities, and excelling in quality metrics.
  • Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.
  • Assist with all functions within a retail store in compliance with Wireless Vision policies and procedures.
  • Work with store management in opening, closing, and operating the retail facility, including but not limited to cash handling, inventory count, and deposits as governed by operations control standards.
  • Complete accurate paperwork and transactions according to company policies and procedures.
  • Share customer experience with the rest of your team, including Management.
  • Ensure maintenance of store appearance, back room, restrooms, and individual work area according to the retail store standards.
  • Assist customers with service activations, changes, and bill payments, respond to billing inquiries, equipment replacement, sell accessories, and process price plan changes and upgrades.
  • Build customers' confidence by making their experience comfortable and simple while meeting their needs.
  • Engage in service selling and right fitting the customer with the appropriate total technology solution.
  • Assist in other tasks, duties, or projects as assigned by management.

Requirements:

  • Minimum of 6 months experience in retail or another environment with a strong customer focus.
  • Professional, energetic, and positive attitude.
  • Excellent written and verbal/interpersonal communications skills.
  • Flexible scheduling availability.
  • Completed High school diploma/GED.
  • Bilingual preferred in certain locations.
  • Must be able to stand for long periods of time (up to 9 hours) on the sales floor.
  • Must be able to move and/or lift up to 25 pounds.

What We'll Offer:

  • Competitive paid time-off program
  • Medical, dental, and vision benefits
  • 401k match
  • Phone service discounts
  • Development and growth opportunities

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