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Client Support Specialist

2 months ago

Bellevue, Washington, United States Xenon Arc Full time

About Xenon Arc

Xenon Arc, Inc. is on a mission to revolutionize distribution by transforming how producers approach the market.

We cater to a wide array of clients, from multi-billion dollar enterprises in industrial solvents and chemical products to leading international suppliers of food ingredients. Our clients aim to foster growth with challenging-to-serve customers, enhance business and working capital efficiencies, scale technical expertise, and initiate digital transformation.

Our approach is specifically tailored to address the unique challenges faced by our clients. Acting as an extension of their brand, we maintain the vital connection between client and customer. Our trained, focused, and technically proficient teams are dedicated to driving sales and service that surpass expectations, utilizing digital platforms to enhance customer engagement, and optimizing distribution processes to ease operational burdens.

Xenon Arc is more than just a distribution solution; we are a strategic ally committed to reshaping how businesses reach the market and achieve enduring success.

We are committed to fostering a personal growth environment where team members are given opportunities for professional advancement and encouraged to pursue their passions. We invest in our culture to cultivate a supportive atmosphere that promotes teamwork and innovative problem-solving.

FLSA Classification

Non-Exempt

Reports to

Customer Service Manager

Key Responsibilities

  • Manage and direct all incoming inquiries
  • Accurately enter and process customer orders
  • Verify and confirm order details, including product specifications and pricing
  • Monitor, track, and communicate order status throughout the fulfillment process
  • Address and resolve customer inquiries and concerns related to order processing
  • Collaborate with order processing and fulfillment teams to resolve issues
  • Investigate and rectify discrepancies in orders
  • Communicate with customers to provide timely updates on issue resolution
  • Document and report recurring issues for process enhancement
  • Deliver exceptional customer service throughout the order lifecycle, including issue resolution

Basic Qualifications

  • Bachelor's degree and/or equivalent experience in customer service, order processing, or a related field
  • Proficient in Microsoft Office Suite; experience with CRM and D365 is a plus
  • Excellent verbal and written communication skills for effective interaction with clients, customers, and internal teams
  • Proven ability to collaborate effectively with teams across various departments to achieve shared goals
  • Prior experience in delivering outstanding customer service is required
  • Strong problem-solving skills and a commitment to assisting customers in resolving issues are essential
  • Ability to maintain professionalism and integrity while managing challenging customer interactions, ensuring a positive representation of the company
  • Strong organizational skills with the ability to maintain accurate records and documentation
  • Capacity to multitask and prioritize responsibilities in a fast-paced environment
  • A strong team player who is motivated and highly customer-centric

Benefits

  • We provide competitive benefits, including 100% paid medical, dental, and vision coverage for employees, a 401k plan with company matching, free parking options, and paid holidays, vacation, and sick leave.

Location & Commitments

  • Full-time, permanent position
  • Reports to office HQ
  • Work Schedule: 4 days in-office, 1 day remote

Physical Demands

  • Must be able to remain in a stationary position
  • Must be able to operate a computer

Travel Requirements

  • Minimal travel (up to 10%)

Equal Employment Opportunity Statement

Xenon Arc is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. Our goal is to ensure that equal employment opportunity is provided in all phases of the employment relationship.

Other Duties

Please note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.