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Customer Support Associate

2 months ago

Solana Beach, California, United States ZipRecruiter Full time
Customer Support Associate

Salary:
$20.35 per hour / $41,005.25 annually

At ZipRecruiter, we believe in fostering growth for both our employees and our clients. If you are passionate about assisting others and resolving issues, this position may be the ideal opportunity for you.

We are seeking dedicated Customer Support Associates to join our dynamic team. This role is designed for individuals who are committed to delivering exceptional service to our clients.


Your Responsibilities:
  • Serve as the primary point of contact for our clients, addressing inquiries related to billing, policy modifications, and offering tailored recommendations.
  • Deliver personalized assistance that showcases the advantages of our services.

Qualifications & Skills:
  • Proven experience in providing outstanding customer service, demonstrating expertise, building trust, and enhancing client satisfaction.
  • Excellent communication skills with a strong emphasis on active listening and empathy.
  • Ability to thrive in a fast-paced, high-volume customer service environment.
  • Willingness to acquire new skills and adapt to changes swiftly.
  • Open to constructive feedback to enhance your performance and professional growth.
  • Strong computer proficiency and multitasking abilities.
  • Minimum educational requirement of a high school diploma or equivalent.

Benefits:

As a valued Associate, you will have access to our comprehensive Total Rewards Program, designed to support your financial security and overall well-being, which includes:

  • Comprehensive Medical, Dental, and Vision Insurance with no waiting period.
  • Paid Time Off, including Vacation, Sick Leave, and Parental Leave.
  • 401(k) Retirement Plan.
  • Tuition Reimbursement.
  • Paid Training and Licensing Opportunities.

ZipRecruiter is committed to providing equal employment opportunities for all associates and applicants, ensuring a fair and inclusive workplace.