Customer Service Representative

2 days ago


Solana Beach, California, United States Interplace Full time

Job Summary:

We are seeking a highly skilled Customer Account Representative to join our team at Interplace. As a key member of our customer-facing team, you will be responsible for managing customer accounts, ensuring timely delivery of products, and providing exceptional customer service.

Key Responsibilities:

  1. Act as the primary liaison between customers and our internal teams to resolve order and delivery issues.
  2. Manage customer accounts by entering, verifying, and confirming orders, and expediting orders with our planning department as needed.
  3. Maintain regular communication with customers regarding orders, schedules, and supply chain-related issues.
  4. Review and analyze customer requirements to ensure accurate information is in our system.
  5. Collaborate with our team to ensure seamless customer service and support.

Requirements:

  1. Knowledge of order management, material planning, and inventory management is preferred.
  2. Proficiency in Microsoft Word and Excel, as well as other software as required.
  3. Experience with MRP or ERP software is a plus.
  4. Excellent communication and problem-solving skills, with the ability to multitask and work independently.
  5. Ability to work in a fast-paced environment and adapt to changing priorities.


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