Customer Care Credit/RMA Specialist
2 weeks ago
As a Customer Care Credit/RMA Specialist at Terumo Medical Corporation, you will play a critical role in ensuring that customers receive exceptional service and support. Your primary responsibility will be to process credits and returns accurately and timely, while also collaborating with internal teams to drive process improvements and exceed customer expectations.
Key Responsibilities- Create accurate and timely credits to resolve customer billing issues
- Manage Return Merchandise Authorizations (RMAs) to ensure customer satisfaction
- Research and resolve warehouse shipping discrepancies with customers and sales teams
- Prepare and deliver monthly analysis on credits and RMAs to drive Root Cause Analysis (RCA) and corrective solutions
- Collaborate with warehouses, Accounts Receivable, Contracts, Tax, Sales, and Operational teams to resolve billing issues and shipping errors
- Ensure Product Performance Reports (PPRs) are completed timely and accurately
- Exceptional customer service and listening skills
- Excellent interpersonal, written, and verbal communication skills
- Good organizational skills and ability to work effectively in a team environment
- Strong analytical abilities to research, extract, summarize, and communicate complex information
- Attention to detail and data entry accuracy
- Ability to work with senior staff members
- Bachelor's Degree with a minimum of 2 years of experience in a customer-facing or service environment
- Proven track record of accuracy and ability to manage a high-volume workload
- Strong math aptitude and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook
Terumo Medical Corporation is an equal opportunity employer and prohibits discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination, or any other terms and conditions of employment.
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