Personal Care Professional
1 day ago
We're seeking a highly skilled Personal Care Professional to join our team at Gentiva Personal Care. As a key member of our staff, you'll be responsible for delivering exceptional service quality and ensuring customer satisfaction. In this role, you'll work closely with clients, responsible parties, and internal stakeholders to coordinate service plans, introduce new personal care assistants, and maintain accurate records.
Key responsibilities include:
- Providing outstanding customer service and support to clients and their families
- Coordinating service plans and schedules to meet client needs
- Collaborating with Branch and Staffing Managers to resolve client concerns and prevent unnecessary discharges
- Maintaining existing client appreciation efforts and developing new ideas to enhance client relationships
- Documenting all client communications in Matrix for accurate record-keeping
- Fostering a positive and supportive work environment that promotes customer retention and employee engagement
The ideal candidate will possess a high school diploma or equivalent, with a bachelor's degree preferred. Two years of previous office experience and knowledge of filing are essential, along with two years of customer service experience. The salary range for this position is $25-$28 per hour, reflecting the company's commitment to competitive compensation. Gentiva offers a comprehensive benefits package, including health insurance, a 401k plan, tuition reimbursement, and paid time off. Additionally, employees can participate in a fleet program, enjoy mileage reimbursement, and benefit from professional growth and development opportunities.
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