Customer Support Associate
1 day ago
Gentiva Personal Care is a member of the Gentiva family, an industry leader in providing compassionate care to patients and their families. Our mission is to make a lasting difference in people's lives every day.
Why Work for Us?We offer a supportive and collaborative work environment, with opportunities for professional growth and development. Our comprehensive benefits package includes health insurance, 401k plan, tuition reimbursement, and paid time off. We also offer competitive salaries and mileage reimbursement.
Job DescriptionThe Client Service Representative will be responsible for ensuring the highest level of quality care for our clients. This role will involve:
- Providing exceptional customer service to clients
- Coordinating service plans with clients and responsible parties
- Introducing new PCAs for schedule changes with clients
- Documenting all client communications in Matrix
- Collaborating with Branch and Staffing Manager/s to resolve client concerns
- High School Diploma or equivalent required
- Two years previous office experience and knowledge of filing
- Strong communication, interpersonal and organizational skills
We estimate that the salary for this role will be between $25/hr and $28/hr, depending on location, experience, education, and other factors. Gentiva provides associates with a comprehensive benefits package, including a competitive salary, health insurance, and tuition reimbursement.
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