Security Service Technician II

2 days ago

Lynnfield, Massachusetts, United States Johnson Controls International Full time
About the Role

We are seeking a highly skilled and experienced Security Service Technician II to join our team at Johnson Controls International. As a key member of our team, you will be responsible for diagnosing problems and performing service and repairs on card access, CCTV, burglar alarm systems, electronic fire alarm systems, and other related building system products at customer sites.

Key Responsibilities
  • Diagnose and repair complex electronic systems, including card access, CCTV, and burglar alarm systems.
  • Install, inspect, repair, and program card access and CCTV systems.
  • Read and interpret blueprints, submittals, and operational/product manuals.
  • Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.
  • Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.
  • Obtain customer signature upon completed service call assignment.
  • Available for on-call emergency service.
  • Perform other duties as assigned.
Requirements
  • Massachusetts Class D Electrical License.
  • 2-year degree or equivalent combination of education and experience.
  • 4 years documented experience with card access and CCTV.
  • Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
  • Experience installing, inspecting, repairing, and programming card access and CCTV.
  • Fire alarm experience is a plus.
  • Ability to follow verbal and written instructions.
  • Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
  • Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
  • Ability to work flexible hours including weekends to meet customer requirements.
  • Overnight travel may be required.
  • Demonstrate a high level of customer service.
  • Maintain truck inventory to ensure timely response to customer needs.
  • Ability to adhere to, implement, and always follow safety guidelines and procedures.
  • Strong organizational skills, positive attitude, and an ability to learn quickly.
  • Possess a valid driver's license and driving record that meets company requirements.
  • Able to pass a pre-employment background and drug test.
  • Retain any licenses that are required by National, State, and Local codes.
  • Knowledge of applicable NFPA standards.
Preferred Qualifications
  • NICET III preferred in the subfield of Special Hazard Systems or Level III in subfield of Fire Alarm.
About Johnson Controls International

Johnson Controls International is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

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