Resource Management Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled Resource Management Specialist to join our team at Esri. In this role, you will play a critical part in optimizing the deployment of our Professional Services workforce by assigning our professionals to roles that satisfy the needs of our external clients, develop our people, and support our strategic business priorities.
Key Responsibilities
- Support engagement owners with fulfilling engagement staffing requests
- Establish yourself as a trusted advisor, partnering with assigned department points of contact on strategic resource management and planning
- Champion the resource management function and workflows within Esri Professional Services
- Facilitate fulfillment of project staffing requests, prioritizing resource requests, working with project managers, engagement owners, team leads, and other stakeholders as appropriate to ensure resource requirements are fulfilled with the appropriate individuals within the necessary timeframe
- Flag resource allocation conflicts needing resolution, escalating as required
- Conduct research to identify alternate staffing solutions
- Support workload balancing, prioritization, resource scheduling, and integration of resources into multiple projects in order to maintain optimal utilization of resources
- Support and drive resource staffing and Interlock status meetings for supported departments; preparing and distributing materials as needed, and capturing all follow up actions and notes
- Analyze data from various reports on resource demand vs. availability, staff over allocations, skill gaps, billability metrics, and more
- Develop credibility among teams: Work with department, RMO Manager, and other stakeholders as appropriate to identify skill gaps and requirements to support internal staff training and development goals
- Review and recommend modifications to internal processes as needed for process improvement, workflow efficiency and effectiveness to best support our internal customers
- Support PSA skill data reviews, maintenance, and process updates
Requirements
- 5+ years of professional work experience in a similar position, or supporting similar responsibilities
- Demonstrated work experience in resource management, project management, and/or customer service
- Exceptional communication, presentation, influencing and analytical skills
- Proven inter-personal and collaboration skills
- Entrepreneurial spirit with proven ability to take ownership and drive results in complex, ambiguous situations
- Interest in and ability to learn and understand high-level technical requirements and translate into skills required to staff work
- Familiarity with forecasting processes and tools
- Bachelor's in business administration, human resources, communications, or a related field
Preferred Qualifications
- Familiarity with Professional Service Automation systems (PSA) preferred, Kimble PSA experience a plus
- RMCP certification
About Esri
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology.
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