Enterprise Client Advocate

3 days ago


Columbus, Ohio, United States 3GTMS INC Full time
About the Position

As a Technical Customer Support Specialist at 3GTMS INC, you will provide advanced support to enterprise clients who depend on our platform to optimize their operations. This involves troubleshooting complex software issues, collaborating with customers' technical teams, and documenting technical solutions clearly.

  • Provide expert-level troubleshooting and support for our enterprise SaaS logistics platform.
  • Collaborate with customers' technical teams to diagnose and resolve complex software issues.
  • Document technical solutions clearly to enhance the knowledge base.


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