Service Lead

1 month ago


New York, New York, United States Big Lots Stores Full time
Service Lead Job Description

About the Role:

We are seeking a highly skilled Service Lead to join our team at Big Lots Stores. As a Service Lead, you will be responsible for leading the service team, including cashiering and recovery-related functions, and ensuring exceptional customer service and operational front-end standards.

Key Responsibilities:

  • Lead and supervise the Service Team in the store related to all cashiering, front-end, and recovery functions.
  • Provide feedback to store leadership regarding the team's performance.
  • Responsible for activities related to the achievement of customer service standards, front-end operations, and program compliance, training, and day-to-day operational tasks, including recovery.
  • Serve as the primary Manager on Duty when present, including opening and closing the store when scheduled.
  • Responsible for the maintenance, supervision, and compliance of the Hazardous Waste program.

Requirements:

  • High School Diploma, GED, or equivalent work experience required.
  • Minimum two years retail management experience preferred.
  • Strong decision-making, problem resolution, and interpersonal skills required.
  • Ability to lift, carry, push, and pull a minimum of 50 pounds required.
  • Availability to work a variable schedule of up to 40 hours per week, including nights, weekends, and holidays required.

What We Offer:

As a Service Lead at Big Lots Stores, you will enjoy a competitive hourly rate, same-day pay option (hourly associates only), discounts on Apple products, Verizon, AT&T services, and more. You will also have the opportunity to work in a dynamic and fast-paced environment with a team of dedicated professionals.


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