Service Lead
1 month ago
About the Role:
We are seeking a highly skilled Service Lead to join our team at Big Lots Stores. As a Service Lead, you will be responsible for leading the service team, including cashiering and recovery-related functions, and ensuring exceptional customer service and operational front-end standards.
Key Responsibilities:
- Lead and supervise the Service Team in the store related to all cashiering, front-end, and recovery functions.
- Provide feedback to store leadership regarding the team's performance.
- Responsible for activities related to the achievement of customer service standards, front-end operations, and program compliance, training, and day-to-day operational tasks, including recovery.
- Serve as the primary Manager on Duty when present, including opening and closing the store when scheduled.
- Responsible for the maintenance, supervision, and compliance of the Hazardous Waste program.
Requirements:
- High School Diploma, GED, or equivalent work experience required.
- Minimum two years retail management experience preferred.
- Strong decision-making, problem resolution, and interpersonal skills required.
- Ability to lift, carry, push, and pull a minimum of 50 pounds required.
- Availability to work a variable schedule of up to 40 hours per week, including nights, weekends, and holidays required.
What We Offer:
As a Service Lead at Big Lots Stores, you will enjoy a competitive hourly rate, same-day pay option (hourly associates only), discounts on Apple products, Verizon, AT&T services, and more. You will also have the opportunity to work in a dynamic and fast-paced environment with a team of dedicated professionals.
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