Community Manager
5 days ago
We are seeking a highly skilled and experienced Community Manager to join our team at TORP Group. As a Community Manager, you will be responsible for overseeing the day-to-day operations of our property, ensuring that our residents receive exceptional customer service and that our community runs smoothly.
Key Responsibilities- Manage and train staff to ensure excellent customer service and efficient operations
- Oversee all new leases and renewals, ensuring compliance with Section 8 regulations
- Assist residents with questions and complaints, providing timely and effective resolutions
- Develop and implement resident activities and events to enhance community engagement
- Oversee marketing outreach and advertising to attract new residents
- Prepare and distribute 60-, 90-, and 120-day Recertification notices
- Perform unit inspections to ensure property condition reports are accurate
- Handle late notices and evictions, ensuring compliance with legal requirements
- Follow up on recertifications to ensure timely completion
- Interview residents to gather information and resolve issues
- Handle legal filings and documentation
- Oversee maintenance staff, including work orders, move-ins/outs, and turnovers
- Develop and maintain the annual budget, ensuring financial accuracy and compliance
- Maintain daily, weekly, and monthly financial records, ensuring accuracy and compliance
To be successful in this role, you will need:
- At least 3 years of experience in property management
- Excellent customer service skills, with the ability to resolve conflicts and issues
- Proficiency in Microsoft Word and experience with MRI software
- Section 8 Project-Based experience, with knowledge of regulations and compliance
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