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Data Center Operations Technician

1 month ago

Dallas, Texas, United States Flexential Full time
Job Summary:

The Data Center Operations Technician is a critical role responsible for providing physical and technical support to Flexential customers and resources. This position requires a strong understanding of facilities infrastructure, Windows operating systems, and PC troubleshooting and management applications. The successful candidate will be able to demonstrate a professional and technical demeanor during interactions with customers and internal resources.

Key Responsibilities:

* Provide timely resolution and/or escalation of facility and customer issues
* Maintain a professional attitude and conduct while performing data center duties
* Troubleshoot and document technical issues using Flexential's ticketing system
* Follow Flexential's support and data center policies, processes, and procedures
* Provide local access and escort for vendors and carriers
* Perform remote hands work for internal and external customers

Requirements:

* Passion for providing a great customer experience
* Understanding of Windows and Microsoft operating systems
* Self-motivated and excellent verbal and written communication skills
* Strong attention to detail and ability to meet deadlines

Benefits:

* Medical, dental, and vision insurance
* 401(k) and health savings accounts
* Life and AD&D insurance
* Short-term and long-term disability insurance
* Flexible paid time off (PTO) and leave of absence
* Employee assistance program and wellness program

Hourly Pay Range:

The hourly pay range for this position is estimated to be $22.67. However, the actual pay range depends on each candidate's experience, location, and qualifications.

Equal Opportunity Employer:

Flexential is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.