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Customer Service Representative

2 months ago

Omaha Nebraska, United States Oriental Trading Company Full time

Job Summary:

Oriental Trading Company is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction, and resolving any issues that may arise.

Key Responsibilities:

  • Handle customer inquiries and orders in a professional and efficient manner
  • Provide technical and shopping assistance to customers, including navigating our website and resolving issues related to merchandise certificates and billing
  • Conduct special projects and surveys, such as outbound customer surveys and calls, and issue Good Will, Merchandise, and Gift Certificates/Gift Cards as needed
  • Ensure confidentiality and high-level service, delivering personalized customer service and meeting departmental production standards
  • Maintain regular, predictable attendance and participate in face-to-face meetings as needed

Requirements:

  • Sound knowledge of telephone etiquette
  • Proficiency in using computers and familiarity with chat and messaging platforms
  • Good reading, listening, and interpersonal communications skills
  • Ability to multitask effectively and handle multiple chat conversations simultaneously
  • Excellent written communication skills with a strong aptitude of grammar and spelling

About Us:

Oriental Trading Company is the nation's largest direct retailer of value-priced party supplies, arts and crafts, toys and novelties, and a leading provider of teaching supplies and affordable home décor and giftware. We are a Berkshire Hathaway company with a corporate vision to 'Make Life More Fun.'