Customer Experience Coordinator

2 weeks ago


Amiens, Hauts-de-France, United States Fjällräven North America Full time

Fenix Outdoor, the parent company of iconic outdoor brands, is seeking an experienced Customer Experience Coordinator to join our team in Aurora, Colorado. This role offers a unique opportunity to connect with retailers, distributors, and partners who share our passion for nature.

About Us

We're more than just a company - we're a community driven by a shared vision to make the outdoors accessible and meaningful. Our goal is to create life-changing experiences for adventurers everywhere. Through our stores and products, we invite people to embrace the great outdoors and inspire them to take action. Sustainability is at the heart of what we do because our business is nature.

Key Responsibilities
  • Provide day-to-day support to assigned sales representatives and accounts
  • Meet pre-booking deadlines and manage all necessary pre-booking activities
  • Offer regular updates to sales and accounts on open orders and production status
  • Manage open orders to ensure accurate delivery dates and confirmed shipping details, including labeling and commercial document requirements
  • Share new sales programs, booking opportunities, and product availability with assigned accounts
Required Skills and Qualifications
  • 2+ years in a customer service role, ideally in dealer services or order management
  • Clear, effective communication skills for both written and verbal interactions
  • Strong attention to detail, organizational skills, and task prioritization
  • Comfort with technology and Microsoft Office (Outlook, Excel, Word)
  • Proven ability to work well under pressure and in a fast-paced environment
  • Team-oriented, with a natural ability to build trust and achieve goals collaboratively
Benefits
  • A stimulating work environment with passionate, enthusiastic co-workers
  • Opportunities for personal and professional growth that will elevate your career
  • A company that treasures sustainability and acts to create future stewards of nature
  • Medical, Dental, Vision, Critical Illness, Accident insurance
  • 401k with generous company match
  • Financial wellness program, including access to financial coaching and loans
  • Company-paid holidays
  • Product discounts on all Fenix Outdoor brands
  • Industry discounts and more...
Estimated Salary: $20-$22 per hour

This position reports to the Manager of Customer Experience and will be based in our Aurora office near Denver, Colorado. If you're tech-savvy and quick to pick up new software, this role could be a great fit. Experience with ERP systems (such as Microsoft AX) or CRM tools like Zendesk is a plus, but a strong willingness to learn is equally valuable.



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