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Customer Service Representative

2 months ago

Lakeland, Florida, United States Publix Super Markets, Inc. Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Agent to join our Benefits Administration team at Publix Super Markets, Inc. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, responding to phone inquiries, and processing benefit requests in a high-volume call center environment.

Key Responsibilities
  • Respond to phone inquiries about Group Benefit Plans, including health, life insurance, long-term disability, and voluntary benefit plans
  • Prepare paperwork related to benefit requests and update associates' information
  • Assist with various tasks within the benefits department as needed
  • Work independently and productively, with excellent organizational and analytical skills
  • Provide professional telephone etiquette and probing skills to resolve customer issues
Requirements
  • High school diploma or equivalent experience
  • Ability to handle a high volume of calls daily and process work accurately, timely, and meet deadlines
  • Professional telephone etiquette and probing skills
  • Ability to handle and maintain confidential and sensitive information
  • Excellent organizational skills, with attention to detail and analytical skills
Preferred Qualifications
  • Two years of Publix retail customer service experience in an employee benefits administration department
  • Call center experience
  • Benefits experience
  • General accounting skills
  • Bilingual - Spanish a plus
Benefits

Publix offers a comprehensive benefits package, including:

  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost
  • An opportunity to purchase additional shares of our privately-held stock
  • 401(k) retirement savings plan
  • Group health, dental, and vision plans
  • Paid Time Off
  • Paid Parental Leave
  • Short- and long-term disability insurance
  • Tuition reimbursement
  • Free hot lunches (buffet-style) at facilities with a cafeteria

Please note that Publix will not sponsor any hire for this position for a visa or permanent residence.