USA Field Support Specialist

7 days ago


Detroit, Michigan, United States Futran Tech Solutions Pvt. Ltd. Full time
Job Title: USA Field Support Specialist

Futran Tech Solutions Pvt. Ltd. is seeking a highly skilled and motivated USA Field Support Specialist to join our team. As a key member of our support team, you will be responsible for providing on-site field support to customers, including installation, servicing, and repairing systems and equipment.

Key Responsibilities:
  • Provides on-site field support to customers, including installation, servicing, and repairing systems and equipment.
  • Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
  • Instructs customers in the operation and maintenance of systems/equipment.
  • Ensures issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
Requirements:
  • High school diploma or G.E.D.
  • 1-2 years of service desk or field support experience.
  • Experience working with the company's hardware, software, and equipment products.
Work Environment:

The ideal candidate will have good interpersonal skills to work with customers and other unit personnel, good analytical and problem-solving skills, good communication skills, and good time management and organizational skills. The ability to resolve hardware and equipment problems and willingness to travel to other sites within 20 miles are also essential.



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