Technical Support Technician
6 days ago
Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, and all other protected classes under federal or state laws.
This position offers a competitive salary range of $53,040 - $64,657 per year. In addition to a comprehensive benefits package, employees may be eligible for annual supplemental pay such as location pay for UUP, CSEA & PEF full-time positions ($3400).
Responsibilities:
- Provide first-level support for all hardware, software, applications, mobile device, account maintenance, customer education, and service-related requests.
- Monitor and ensure a high level of availability for electronic patient care computer systems, interfaces, and data center environments.
- Process weekly, monthly, or on-demand mainframe and ancillary systems operational jobs, including SunQuest Lab System.
Qualifications:
- Associate's Degree in Information Technology or a technical degree.
- Two to four years of experience in a Help Desk, Service Desk, or technical support environment.
- Excellent technical skills and troubleshooting knowledge of Windows-based computers, printers, and mobile devices.
- Excellent oral and written communication skills, as well as excellent customer service skills.
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