Technical Support Specialist

2 days ago


Stony Brook, New York, United States Stony Brook Medicine Full time
Job Overview:
As a Technical Support Specialist at Stony Brook Medicine, you will provide timely and accurate Information Technology service and support to the Academic, Clinical Faculty, and Staff of our esteemed institution. Your role will encompass direct support to clinical nursing areas for issues related to hardware, software, and applications necessary for Patient Care.

Duties and Responsibilities:
Answer Help Desk telephone calls, emails, and other customer contacts in a prompt, courteous, and professional manner. Provide first-level support for all hardware, software, applications, mobile devices, account maintenance, customer education, and service-related requests. Collect all details pertaining to the issue or request and enter them into the ITSM Ticket system to ensure timely and efficient collaboration.

Key Skills and Qualifications:
To succeed as a Technical Support Specialist, you must possess excellent technical skills and troubleshooting knowledge of Windows-based computers, printers, and mobile devices such as smartphones and tablets. You should also have strong oral and written communication skills, excellent customer service skills, and the ability to work effectively in a fast-paced environment.

Benefits and Compensation:
The salary range for this position is $53,040 - $64,657 per year. This figure reflects a competitive compensation package that includes annual supplemental pay for evening shifts, inconvenience pay, and location pay for UUP, CSEA & PEF full-time positions. Additionally, you can expect generous leave, health plans, and a state pension that add to your overall compensation.
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