Technical Support Specialist

1 week ago


Colonial Heights, United States Serigor Inc Full time
Job Title: Technical Support Analyst 2

At Serigor Inc, we are seeking a skilled Technical Support Analyst 2 to join our team. As a Technical Support Analyst 2, you will be responsible for providing top-notch support to our end-users throughout the Richmond District.

Key Responsibilities:
  • Provide troubleshooting, problem management, and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
  • Troubleshoot hardware and software issues.
  • Skilled in the use of Microsoft Desktop products including Windows, Outlook, SharePoint, MS Office Suite, and MS Teams.
  • Strong Customer Service skills that include a "customer first" attitude.
  • Ability to communicate effectively verbally and in writing with individuals and groups.
Requirements:
  • Extensive skill in the use of Microsoft Desktop products including Windows, Outlook, SharePoint, MS Office Suite, and MS Teams.
  • 6 months of experience in troubleshooting tools and managing and administering desktops and wireless devices.
  • Strong Customer Service skills that include a "customer first" attitude.
  • Ability to communicate effectively verbally and in writing with individuals and groups.
  • Knowledge of computer/mobile device applications and how they operate in an enterprise environment.
  • Ability to lift equipment up to 25 pounds.
What We Offer:

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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