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Front Desk Supervisor

2 months ago

Abilene, Texas, United States Doubletree By Hilton Full time

Welcome to Doubletree By Hilton, where we're committed to delivering exceptional guest experiences. As a Front Desk Supervisor, you'll play a vital role in ensuring our guests receive the highest level of service. Your responsibilities will include:

**Key Responsibilities:**

* Providing exceptional guest service and guidance to ensure consistent customer satisfaction
* Assigning and instructing team members on tasks and duties
* Monitoring lobby traffic to optimize staffing levels
* Resolving customer complaints in a professional and timely manner
* Training, supervising, and evaluating staff to ensure they meet our high standards

**Essential Attributes:**

* Quality: delivering exceptional results and exceeding guest expectations
* Productivity: working efficiently and effectively to meet business objectives
* Dependability: being reliable and accountable for your actions
* Customer Focus: prioritizing guest needs and delivering personalized service
* Adaptability: being flexible and responsive to changing circumstances

We're an equal opportunities employer and welcome applications from diverse candidates.