Front Desk Associate

4 weeks ago


Abilene, Texas, United States Texas Western Hospitality Group Full time
Job Summary

As a Front Desk Associate with Texas Western Hospitality Group, you will be responsible for providing exceptional customer service to our guests. Your primary duties will include registering guests, handling reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Register guests into the hotel in a prompt and courteous manner
  • Handle reservations and coordinate with the reservation center
  • Prepare for group check-ins, check-outs, and VIP arrivals
  • Assist with sales and marketing efforts as directed by the General Manager
  • Offer and properly handle requests for wake-up calls
  • Record pertinent guest information in the pass on log
  • Replenish continental breakfast as needed and keep the area clean
  • Ensure common area/lobby is clean
  • Perform laundry functions as directed
  • Check guests in and out of the hotel; process customer payments according to established policies and procedures

Requirements
  • Ability to work well as a member of a team
  • Capable of carrying out tasks with attention to detail
  • Devoted to providing excellent customer service
  • Flexibility to adapt to changing situations

About Us
Texas Western Hospitality Group is a leading provider of hospitality services. We are committed to delivering exceptional experiences to our guests and employees alike. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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