Front Desk Associate

2 weeks ago


Abilene, Texas, United States MCR Hotels Full time
Job Summary

The Front Desk Agent at MCR Hotels is responsible for delivering exceptional guest experiences while managing the hotel's administrative processes. This role requires a positive attitude, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities
  • Provide attentive and courteous service to guests, ensuring a positive experience throughout their stay.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Maintain accurate records and documents, including guest requests and complaints.
  • Collaborate with other departments to ensure seamless guest experiences.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic math skills and ability to handle cash and credit transactions.
  • Ability to obtain alcohol awareness certification.
Preferred Qualifications
  • Experience in a hotel or customer service role.
  • Knowledge of hotel operations and procedures.
  • Ability to work a varied schedule, including evenings, nights, and weekends.

MCR Hotels offers a competitive salary, benefits package, and opportunities for career advancement. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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