Front Desk Representative

3 weeks ago


Abilene, Texas, United States MCR Hotels Full time
Job Summary

The Front Desk Agent at MCR Hotels is responsible for delivering exceptional guest experiences while managing the hotel's administrative processes. This role requires a positive attitude, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Provide attentive and courteous service to guests, ensuring a positive experience throughout their stay.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Collaborate with other departments to ensure seamless guest service.
  • Maintain confidentiality and security of guest information.
Requirements
  • Bachelor's degree in Hospitality or a related field.
  • 1-2 years of experience in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic math skills and knowledge of hotel operations.
Preferred Qualifications
  • Experience in a hotel or hospitality setting.
  • Knowledge of hotel operations and systems.
  • Ability to work a varied schedule, including evenings, nights, and weekends.
About MCR Hotels

MCR Hotels is a leading hotel owner-operator with a portfolio of 148 premium-branded hotels across the United States. We offer a range of benefits, including hotel discounts, weekly pay, and career advancement opportunities.



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