Client Services Coordinator

5 days ago


Somerset, New Jersey, United States Knipper Health Full time
About Knipper Health
Knipper Health is a dynamic healthcare organization dedicated to delivering exceptional patient care. We are seeking a highly motivated Client Services Coordinator to join our Centralized Support Team.

We offer a competitive salary of $60,000 per year, plus benefits and opportunities for professional growth.

About the Role
The Client Services Coordinator will be responsible for managing client programs, ensuring compliance with regulatory requirements, and providing daily support to our Client Services teams. Key responsibilities include:

• Maintaining productivity and efficiency for client programs while ensuring all work is completed accurately and within documented work instructions
• Assisting in the maintenance and updating of Centralized Support Team documentation
• Reviewing and reporting PLITs to Client Services teams within account requirements
• Setting up job folders, filing, and records storage procedures
• Monitoring daily orders and reporting discrepancies to the Lead
• Reviewing and monitoring the Client Portal to ensure data matches Samplicity
• Monitoring and reviewing transactional and form rejects, exceptions, and errors, and coordinating necessary corrective actions
• Data collection and monitoring of acquired data
• Data processing tasks, including push shipments, list maintenance, and template management
• Providing ticket support for tasks assigned to this group
• Standard data entry responsibilities
• Creating internal change requests/estimates as directed by the Manager and/or team lead
• Dashboard monitoring and reporting compliance-related issues in a timely manner to the internal account team
• Assisting with troubleshooting and resolving system/process issues
• Proactively communicating anticipated program changes and opportunities to the Manager and/or team lead
• Writing and distributing internal work orders/work instructions required to complete program-related tasks
• Reporting Acknowledgement of Content (AOC) or Signature Verification Letters (SVLs) with comments or issues
• Supporting internal Quality Events (QE) and providing necessary and timely follow-up

This role requires exceptional interpersonal and communication skills, the ability to use sound judgment, remain flexible, maintain professionalism, and re-establish priorities in a deadline-driven environment. Proficiency in Microsoft Outlook, Excel, and Word is also essential. Additionally, the ability to troubleshoot, problem-solve, and formulate recommendations for solutions is critical. Time management skills with an aptitude to multitask across various clients are also necessary. The ability to work in a team environment and independently with all levels of the organization is also required.

Qualifications
To be successful in this role, you should have a high school diploma and some previous work experience, preferably in a customer service environment. Microsoft Office experience is also preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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