Housekeeping Manager

2 weeks ago


MagstattleBas, Grand Est, United States Holiday Inn Downtown Omaha - Downtown Airport Full time
Job Overview: Oversee the housekeeping and laundry services to ensure exceptional quality standards are upheld while providing a memorable guest experience that embodies the brand's essence.

Duties and Responsibilities:

Financial Management:
  • Contribute to the formulation of the annual departmental budget and financial strategies. Track budget adherence and manage expenses with an emphasis on enhancing productivity.
  • Ensure optimal inventory levels while managing costs associated with supplies and labor.
Team Leadership:
  • Supervise daily staffing needs, allocate tasks, and set performance and development objectives for team members. Offer guidance, coaching, and consistent feedback to resolve conflicts and enhance team performance.
  • Train and educate all staff members in accordance with federal, state, and local regulations and safety standards. Ensure team members are adequately trained and equipped to perform their responsibilities. May assist with intensive cleaning tasks and support housekeeping staff during peak periods.
Guest Satisfaction:
  • Oversee the quality of housekeeping and laundry operations. Schedule regular inspections of guest rooms and communal areas to guarantee cleanliness and maintenance of furnishings, linens, and facilities to meet guest expectations.
  • Address the specific needs and requests of guests, including VIPs and returning visitors.
  • Handle guest complaints and ensure appropriate measures are taken to achieve total guest satisfaction.
Sustainable Practices:
  • Manage the timely ordering and supply of materials and equipment while minimizing waste and promoting eco-friendly initiatives (e.g., recycling and sustainable cleaning products).
  • May oversee the security of lost and found items within the establishment.
  • Perform additional tasks as assigned. May also act as the manager on duty.
Accountability

This role is pivotal in a full-service hotel environment, which may encompass multiple locations and high-capacity catering and event facilities. Typically responsible for managing a significant number of staff.

Qualifications and Requirements:

A High School Diploma or equivalent, along with four years of experience in housekeeping/laundry, preferably within a hotel of comparable size, including supervisory experience. Some college education is preferred. Proficiency in English is required, with additional languages being advantageous.

Please visit our careers page to explore more job opportunities.

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