Facility Operations Manager

1 week ago


New York, New York, United States Throw Me A Bone Inc Full time
Job Summary

We are seeking a highly motivated and experienced Facility Manager to join our team at Throw Me A Bone Inc. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our facilities, providing exceptional care to our furry clients, and delivering an outstanding customer experience.

Key Responsibilities
  • Administration and Scheduling (35%)
    • Oversee the daily operations of our facilities, ensuring that all services are delivered in a timely and efficient manner.
    • Manage our online client system, Paw Partner, to ensure accurate billing and client communication.
    • Enroll new clients, ensure registration is complete, and maintain up-to-date vaccination records.
    • Maintain the daily daycare calendar, ensuring dogs are picked up and dropped off as scheduled.
    • Schedule grooming appointments and ensure adequate staffing levels.
  • Staff Supervision, Training, and Coordination (25%)
    • Supervise a team of Pet Care Specialists, ensuring excellent customer service and animal care.
    • Oversee the training of new team members, providing them with the tools needed to excel in their roles.
    • Maintain policies and procedures manuals, ensuring compliance with company standards.
    • Respond to client and team concerns, troubleshooting issues and escalating to management as needed.
  • Customer Service and Communications (25%)
    • Serve as the face of Throw Me A Bone Inc, providing exceptional customer service to our clients.
    • Respond to client inquiries, coordinating scheduling and resolving issues.
    • Work closely with our Social Media Manager, sharing engaging content and promoting our brand.
  • Facilities Management (15%)
    • Maintain the upkeep and appearance of our facilities, ensuring a clean and safe environment for our clients and staff.
    • Organize and catalog client belongings, ensuring they are secure and easily accessible.
    • Maintain up-to-date vaccination records for all clients.
    • Schedule maintenance and repairs, ensuring our facilities are well-maintained and running smoothly.


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