Facility Operations Manager
1 week ago
We are seeking a highly motivated and experienced Facility Manager to join our team at Throw Me A Bone Inc. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our facilities, providing exceptional care to our furry clients, and delivering an outstanding customer experience.
Key Responsibilities- Administration and Scheduling (35%)
- Oversee the daily operations of our facilities, ensuring that all services are delivered in a timely and efficient manner.
- Manage our online client system, Paw Partner, to ensure accurate billing and client communication.
- Enroll new clients, ensure registration is complete, and maintain up-to-date vaccination records.
- Maintain the daily daycare calendar, ensuring dogs are picked up and dropped off as scheduled.
- Schedule grooming appointments and ensure adequate staffing levels.
- Staff Supervision, Training, and Coordination (25%)
- Supervise a team of Pet Care Specialists, ensuring excellent customer service and animal care.
- Oversee the training of new team members, providing them with the tools needed to excel in their roles.
- Maintain policies and procedures manuals, ensuring compliance with company standards.
- Respond to client and team concerns, troubleshooting issues and escalating to management as needed.
- Customer Service and Communications (25%)
- Serve as the face of Throw Me A Bone Inc, providing exceptional customer service to our clients.
- Respond to client inquiries, coordinating scheduling and resolving issues.
- Work closely with our Social Media Manager, sharing engaging content and promoting our brand.
- Facilities Management (15%)
- Maintain the upkeep and appearance of our facilities, ensuring a clean and safe environment for our clients and staff.
- Organize and catalog client belongings, ensuring they are secure and easily accessible.
- Maintain up-to-date vaccination records for all clients.
- Schedule maintenance and repairs, ensuring our facilities are well-maintained and running smoothly.
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