Healthcare Customer Service Representative
4 days ago
We are seeking a skilled Healthcare Customer Service Representative to join our team at a leading Healthcare Provider in Northridge, CA. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and members, ensuring their needs are met and exceeded.
Key Responsibilities- Answer phone calls and respond to customer inquiries in a timely and professional manner.
- Schedule appointments and take detailed telephone messages, documenting all patient communication in their chart.
- Maintain or exceed quality and productivity standards, handling a minimum of 65 calls per day with matching documentation.
- Anticipate customer needs, understanding their wants and needs, and determining the level of intervention required.
- Maintain patient confidentiality and adhere to HIPAA compliance at all times.
- Process member demographic updates and maintain accurate records.
- Work independently to resolve telephonic issues and provide effective solutions.
- Excellent customer service skills, with a pleasant telephone manner and strong communication skills.
- Ability to read, write, and understand the English language.
- Medical terminology knowledge and experience in a healthcare setting.
- Ability to work in a fast-paced environment and meet productivity standards.
Why Join Our Team?
As a Healthcare Customer Service Representative at our organization, you will have the opportunity to make a meaningful impact on the lives of our patients and members. You will be part of a dynamic team that is dedicated to providing exceptional service and support. If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.
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