Client Support Center Associate

2 weeks ago


Quakertown, Pennsylvania, United States QNB Bank Full time
JOB OVERVIEW:

The Client Support Center Associate plays a vital role in delivering outstanding customer service to incoming inquiries through various communication channels, including phone and online platforms.

KEY RESPONSIBILITIES:
  • Exhibit Q2 Service and Sales initiatives with enthusiasm and creativity to meet objectives and surpass quality benchmarks.
  • Foster customer relationships by representing QNB Bank in a professional and courteous manner, ensuring effective service through consultative selling and cross-selling techniques.
  • Assess customer requirements and direct them to the suitable resources.
  • Execute a variety of deposit and loan transactions.
  • Showcase comprehensive product knowledge and actively participate in service and sales initiatives.
  • Complete mandatory compliance training and apply it to daily tasks.
  • Take on additional responsibilities as required.
QUALIFICATIONS:
  • Previous experience in customer service or collaboration with colleagues.
  • Fulfill basic CSR training within the initial 6 months of employment.
  • Strong communication and sales abilities.
  • High school diploma or equivalent qualification.
  • Adherence to operational and security protocols.
  • Completion of ABA Banking Fundamentals within the first year of employment.
  • Annual recertification for CSR.
SKILLS REQUIRED:
  • Proficient in operating office and telephone equipment.
  • Prior experience in the banking sector is preferred.


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