Personal Injury Case Manager

6 days ago


Dallas, Texas, United States Anderson Injury Lawyers Full time
Job Overview

Anderson Injury Lawyers is a leading personal injury law firm with a strong presence in Dallas and Fort Worth. With over 17 years of experience, the firm has established itself as a trusted partner for individuals seeking justice and compensation for their injuries.

We are seeking a highly motivated and detail-oriented Intake Specialist to play a crucial role in assessing and evaluating new cases. The ideal candidate will possess excellent communication skills, empathy, and the ability to provide top-notch customer service to potential clients.

Key Responsibilities
  • Evaluate potential new client inquiries to determine their eligibility for our services.
  • Provide exceptional customer service and support to all potential and current clients.
  • Utilize sales best practices to sign up eligible clients at our benchmark rate or above.
  • Follow up with potential clients who are not connected with our intake department to ensure a seamless experience.
  • Analyze data to optimize efficiency in case determinations and maximize client satisfaction.
  • Collaborate with our legal department to transition potential clients into their respective teams.
  • Schedule meetings and appointments with clients, attorneys, and other stakeholders as needed.
  • Enter data into our CRM system to streamline the client onboarding process.
  • Work closely with our marketing department to provide insights and data that inform our marketing strategies.
Requirements
  • Previous sales or intake experience, preferably in a law firm setting.
  • Strong customer service background or skillset.
  • Proficiency in Microsoft Suite programs.
  • Previous experience in law, preferably in personal injury law.
Benefits
  • Health, dental, and vision insurance.
  • 401k benefits with a company match and immediate enrollment eligibility.
  • Paid time off.
  • Paid holidays.
  • Free gym membership.

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