Customer Service Advocate

2 weeks ago

Wausau, Wisconsin, United States Graphic Packaging International Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Graphic Packaging International. As a key member of our Consumer Packaging Division, you will be responsible for delivering exceptional customer service and driving business growth through strategic account management.

Key Responsibilities
  • Manage customer relationships and develop long-term partnerships to drive business growth and revenue
  • Provide accurate and timely information to internal and external customers on order fulfillment and inventory management
  • Collaborate with sales, operations, and support service groups to align processes and exceed customer expectations
  • Develop and implement project management strategies to drive business results and improve customer satisfaction
  • Manage cash flow and working capital to achieve business objectives
  • Participate in Lean Sigma projects and deploy continuous improvement initiatives to drive process efficiency and effectiveness
Requirements
  • Positive and progressive order fulfillment experience
  • General understanding and experience with ERP business applications; a working knowledge of SAP is preferred
  • Four-year degree in an applicable field of study or compensatory work experience is preferred
About Us

At Graphic Packaging International, we produce the box you may have poured your child's cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight. We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care, and pet care products.

We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law.

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