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Customer Service Advocate
2 months ago
We are seeking a highly skilled Customer Service Advocate to join our team at Graphic Packaging International. As a key member of our Consumer Packaging Division, you will be responsible for managing customer relationships, ensuring timely and accurate order fulfillment, and driving business growth.
Key Responsibilities- Customer Relationship Management: Develop and maintain strong relationships with internal and external customers to ensure exceptional service and support.
- Order Fulfillment: Manage order processing, inventory management, and shipment coordination to meet customer expectations and company objectives.
- Business Development: Identify opportunities for growth and develop strategies to increase revenue and market share.
- Communication: Provide clear and concise communication to internal and external stakeholders on order status, shipment details, and customer inquiries.
- Process Improvement: Collaborate with cross-functional teams to implement process improvements and optimize operational efficiency.
- Experience: 2+ years of experience in customer service, account management, or a related field.
- Education: Bachelor's degree in Business Administration, Marketing, or a related field.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in ERP business applications.
Graphic Packaging International is a leading manufacturer of paperboard and paper-based packaging solutions for the food, beverage, and consumer goods industries. We are committed to delivering exceptional customer service, driving business growth, and promoting a culture of innovation and excellence.
