Food and Beverage Service Associate

6 days ago


Seattle, Washington, United States Spirehotels Full time

Job Title: Restaurant Server

Job Summary:

We are seeking a skilled and friendly Restaurant Server to join our team at the Seattle Airport Marriott Hotel. As a Restaurant Server, you will be responsible for providing exceptional customer service, taking orders, serving food and beverages, and ensuring a positive dining experience for our guests.

Key Responsibilities:

  • Greet and welcome guests warmly, suggest specials and menu items
  • Check the restaurant for proper setup and complete necessary sidework
  • Be knowledgeable of menu items, their ingredients, and preparation methods
  • Use suggestive selling techniques to enhance the guest experience
  • Check Micros machines to ensure they are set to the proper menu
  • Keep tables and chairs clean and presentable at all times
  • Follow procedures for taking guest orders and serving food and beverages
  • Check food before serving to ensure it meets quality standards
  • Check back with guests periodically to ensure satisfaction
  • Report any problems or guest complaints to management
  • Have complete knowledge of daily hotel events and hours of operation
  • Present guest checks and collect payment
  • Maintain good telephone techniques and have complete knowledge of the micros system
  • Accurately and efficiently fill out reports and vouchers
  • Maintain a clean and appealing facility in compliance with health code and safety standards
  • Prepare for the next shift by restocking necessary items
  • Assist Dining Room Attendant/Bus Help with setup and clearing of tables
  • Declare tips according to IRS standards
  • Be familiar with hotel facilities and their location and hours of operation
  • Provide positive, professional guest contact and answer guest questions and solve problems promptly
  • Assure that sufficient supplies of necessary service are available
  • Ensure proper communication between kitchen personnel, management, and servers

Requirements:

  • Food Safety Handling Certification and TIPS Certification preferred
  • Experience with MICROS system preferred
  • Must be flexible enough to work any shifts, including evenings, weekends, and holidays
  • High School Diploma or equivalent required
  • Minimum of 3 years restaurant server experience required in a hospitality setting
  • Able to communicate accurately and effectively in verbal and written form with guests and employees
  • Basic mathematics skills required
  • Accurate short-term memory

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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