Front Desk Agent
4 days ago
The Sheraton Stonebriar is a premier destination in the heart of Frisco, offering a unique blend of luxury and convenience. Our hotel is located near numerous corporate headquarters, including Toyota, JPMorgan Chase, and Boeing, making it an ideal location for business travelers.
Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling check-in and check-out procedures, and ensuring a seamless and enjoyable experience for all visitors.
Responsibilities- Greet guests with a warm and welcoming smile, and provide assistance with any questions or concerns they may have.
- Process check-in and check-out procedures efficiently and accurately, ensuring all necessary documentation is completed.
- Respond to guest requests and resolve any issues that may arise in a professional and courteous manner.
- Provide information about hotel amenities and services, and make recommendations to guests based on their preferences.
- Work collaboratively with other hotel staff to ensure a smooth and efficient operation.
- High school diploma or equivalent required, and college degree preferred.
- Previous hotel experience preferred, but not required.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Basic math skills and accuracy with handling cash and credit transactions.
HEI Hotels and Resorts offers a comprehensive benefits package, including competitive pay, medical and dental insurance, and a 401(k) savings plan. We also offer a range of perks and discounts, including pet insurance and hotel room discounts.
At HEI, we value diversity and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all employees. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.
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