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Revenue Cycle Training and Development Specialist

4 weeks ago

Austin, Texas, United States University of Texas at Austin Full time
Job Summary

The University of Texas at Austin is seeking a skilled Revenue Cycle Training and Development Specialist to join our team. As a key member of our Revenue Cycle department, you will be responsible for designing, implementing, and evaluating training programs to enhance staff competency and promote a culture of excellence and customer service.

Key Responsibilities

Develop and implement learning strategies and programs for new employees and existing staff, focusing on onboarding, continuing education, and skill development.
Create and deliver training materials, including UT Learn courses, workshops, and other training formats.
Implement various training methods, such as classroom lectures, online modules, job-shadowing, and one-on-one coaching to enhance staff performance.
Conduct orientation classes covering clinical protocols, standard operating practices, customer service, phone etiquette, and call center software.
Assess the success of training programs and individual development plans.
Support career development through performance assessments, career path planning, and helping managers develop their team members.

Requirements

Bachelor's degree required; Associate's degree considered with relevant experience.
Previous experience as a trainer or a similar role.
Six years of experience with designing training programs and workshops.
Experience with learning management software.
Knowledge of various training and teaching methods and talent management and succession planning methods.
Strong communication skills with the ability to interact effectively with diverse stakeholders.
Excellent organizational, problem-solving, and critical thinking skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in MS Office and other relevant computer applications.

Preferred Qualifications

Previous experience in a multi-practice healthcare setting.
Experience with Athena or similar EMR systems.
Ability to be flexible and multi-task as needed.

Working Conditions

Work hours are variable based on department needs;
Standard office environment;
Repetitive use of a keyboard;
Requires hand-eye coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and occasional use of other office equipment;
Ability to move quickly in response to department needs;

Required Materials

Resume/CV;
3 work references with their contact information; at least one reference should be from a supervisor;
Letter of interest;

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I 9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is For more information about E-Verify, please see the following:

E-Verify Poster (English) [PDF]
E-Verify Poster (Spanish) [PDF]
Right To Work Poster (English) [PDF]
Right To Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report.

You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.