Dermatology Practice Liaison

4 days ago


Rochester, New York, United States Dermatology Associates of Rochester Full time
About Us

Dermatology Associates of Rochester is a dynamic and growing dermatology practice that combines advanced medical expertise with a patient-centered approach. Our team of experienced professionals is dedicated to delivering exceptional dermatological services in a warm and welcoming environment.

Job Summary

We are seeking a highly skilled Patient Relations Specialist to serve as the first point of contact for our patients. This individual will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Manage a high volume of inbound and outbound calls, ensuring timely and effective communication with patients and colleagues.
  • Utilize established communication protocols to address various topics and provide solutions to customer inquiries.
  • Identify customer needs, clarify information, and provide tailored solutions to meet their expectations.
  • Build and maintain strong relationships with patients and colleagues through exceptional communication and interpersonal skills.
  • Maintain accurate records of all conversations and interactions in our electronic medical record system.
  • Verify patient insurance information and demographics, and process payments and copays as necessary.
  • Coordinate patient appointments, check-in and check-out processes, and schedule follow-up appointments as needed.
  • Participate in ongoing education and training to enhance knowledge and performance in the role.
  • Meet established qualitative and quantitative performance targets.
Requirements
  • Previous experience in a customer-facing role, preferably in a medical or healthcare setting.
  • Excellent verbal and written communication skills, with the ability to adapt to diverse personalities and situations.
  • Strong problem-solving and critical thinking skills, with the ability to multitask and prioritize tasks effectively.

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