Service Excellence Specialist

2 days ago


Las Cruces, New Mexico, United States Mass Markets Full time

**Customer Service Role Overview**

We are seeking an experienced and results-driven Customer Service Agent to join our team at Mass Markets. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through proactive and solution-focused service.

In this role, you will handle incoming customer inquiries via phone, email, or chat, providing timely and accurate responses to resolve customer issues efficiently. Your primary goal will be to exceed customer expectations by consistently demonstrating a customer-centric approach.

**Responsibilities**

1. Respond promptly and professionally to customer inquiries via various channels

2. Identify and resolve customer complaints and issues in a timely and effective manner

3. Collaborate with internal stakeholders to provide seamless support and escalate complex issues when necessary

4. Continuously improve customer satisfaction by implementing process improvements and sharing best practices

**Benefits**

* Competitive compensation package: $48,000 - $58,000 per year

* Comprehensive training and onboarding program

* Ongoing opportunities for professional development and growth



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