National Field Support Specialist

3 weeks ago

Rochester, New York, United States SPECTRUM Full time
About the Role

We are seeking a highly skilled and motivated National Field Support Agent to join our team at Spectrum. As a key member of our Field Operations team, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.

Key Responsibilities
  • Provide technical support to Field Technicians in troubleshooting and resolving internet, video, and telephone issues for customers.
  • Use a range of computer programs and tools to resolve technical issues in real-time.
  • Interface directly with customers to resolve their issues and provide exceptional customer service.
  • Work in a 24/7 call center environment with a variety of integrated functions.
What You'll Bring
  • High School Diploma or equivalent.
  • Technical skills: MS Office and computer literate.
  • Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn.
  • Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays.
Preferred Qualifications
  • 2 or more years of telecommunications; call center; or high-speed data, video, or voice experience; workload or dispatch experience, customer service.
  • College coursework or equivalent experience in technology.
Why Spectrum?
  • Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company.
  • Learning Culture: We invest in your learning with paid training, coaching, and an education benefit providing access to debt-free degree and certificate programs.
  • Competitive Pay: Generous starting pay plus pay increases as you advance your career, plus up to 9% of pay annual contribution to a retirement savings plan.
  • Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed.

  • National Field Support Specialist

    4 weeks ago

    Rochester, New York, United States SPECTRUM Full time

    About the RoleSpectrum is seeking a highly skilled and motivated National Field Support Agent to join our team. As a National Field Support Agent, you will play a critical role in supporting our Field Technicians, helping them troubleshoot service problems at customer locations.Key ResponsibilitiesSupport Field Technicians in resolving customer issues,...

  • National Field Support Specialist

    3 weeks ago

    Rochester, New York, United States SPECTRUM Full time

    About the RoleWe are seeking a highly skilled and motivated National Field Support Agent to join our team at Spectrum. As a National Field Support Agent, you will play a critical role in supporting our Field Technicians, helping them troubleshoot service problems at customer locations.Key ResponsibilitiesSupport Field Technicians in resolving customer...

  • National Field Support Specialist

    3 weeks ago

    Rochester, New York, United States SPECTRUM Full time

    About the RoleSpectrum is seeking a highly skilled and motivated National Field Support Agent to join our team. As a National Field Support Agent, you will play a critical role in supporting our Field Technicians, helping them troubleshoot service problems at customer locations.Key ResponsibilitiesSupport Field Technicians in resolving customer issues in a...

  • National Field Support Specialist

    3 weeks ago

    Rochester, New York, United States SPECTRUM Full time

    About the RoleWe are seeking a highly skilled and motivated National Field Support Agent to join our team at Spectrum. As a key member of our Field Operations team, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.Key ResponsibilitiesSupport Field Technicians in troubleshooting and...

  • National Field Support Specialist

    3 weeks ago

    Rochester, New York, United States Spectrum Full time

    About the RoleWe are seeking a highly skilled and motivated National Field Support Agent to join our team at Spectrum. As a key member of our Field Operations department, you will play a critical role in supporting our Field Technicians in resolving customer issues and ensuring seamless service delivery.Key ResponsibilitiesProvide technical support to Field...

  • National Field Support Specialist

    3 weeks ago

    Rochester, New York, United States SPECTRUM Full time

    About the RoleWe are seeking a highly skilled and motivated National Field Support Agent to join our team at Spectrum. As a key member of our Field Operations team, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.Key ResponsibilitiesSupport Field Technicians in troubleshooting and...

  • National Field Support Specialist

    2 weeks ago

    Rochester, New York, United States SPECTRUM Full time

    About the RoleWe are seeking a highly skilled and motivated National Field Support Agent to join our team at Spectrum. As a key member of our Field Operations team, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.Key ResponsibilitiesSupport Field Technicians in troubleshooting and...

  • National Field Support Specialist

    2 weeks ago

    Rochester, New York, United States SPECTRUM Full time

    About the RoleWe are seeking a highly skilled and motivated National Field Support Agent to join our team at Spectrum. As a key member of our Field Operations team, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.Key ResponsibilitiesSupport Field Technicians in troubleshooting and...

  • National Field Support Specialist

    3 weeks ago

    Rochester, New York, United States SPECTRUM Full time

    About the RoleWe are seeking a highly skilled and motivated National Field Support Agent to join our team at Spectrum. As a key member of our Field Operations team, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.Key ResponsibilitiesProvide technical support to Field Technicians in...

  • National Field Support Specialist

    2 weeks ago

    Rochester, New York, United States SPECTRUM Full time

    About the RoleWe are seeking a highly skilled and motivated National Field Support Agent to join our team at Spectrum. As a key member of our Field Operations team, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.Key ResponsibilitiesSupport Field Technicians in troubleshooting and...

  • National Field Support Specialist

    2 days ago

    Rochester, New York, United States SPECTRUM Full time

    About the RoleWe are seeking a highly skilled and motivated National Field Support Agent to join our team at Spectrum. As a key member of our Field Operations department, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.Key ResponsibilitiesSupport Field Technicians in troubleshooting and...

  • National Field Support Specialist

    3 weeks ago

    Rochester, New York, United States SPECTRUM Full time

    About the RoleWe are seeking a highly skilled and motivated National Field Support Agent to join our team. As a key member of our Field Operations department, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.Key ResponsibilitiesProvide technical support to Field Technicians, utilizing your...

  • National Field Support Specialist

    2 weeks ago

    Rochester, New York, United States SPECTRUM Full time

    About the RoleWe are seeking a highly skilled and motivated National Field Support Agent to join our team. As a key member of our Field Operations department, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.Key ResponsibilitiesProvide technical support to Field Technicians in resolving...

  • National Field Support Agent

    2 weeks ago

    Rochester, New York, United States SPECTRUM Full time

    {"title": "National Field Support Agent", "description": "Job SummaryWe are seeking a highly skilled National Field Support Agent to join our team. As a key member of our Field Operations department, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations."Key ResponsibilitiesProvide technical...

  • National Field Support Agent

    2 weeks ago

    Rochester, New York, United States SPECTRUM Full time

    About the RoleWe are seeking a highly skilled and motivated National Field Support Agent to join our team. As a key member of our Field Operations team, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.Key ResponsibilitiesProvide technical support to Field Technicians in resolving internet,...

  • Field Service Specialist

    2 weeks ago

    Rochester, New York, United States Crimson Enterprises Full time

    About Crimson EnterprisesWe are a leading specialist company in the field of climate control and atmospheric simulation.Job DescriptionAs a Field Service Specialist, you will be responsible for installing and maintaining our climate control systems in various environments, including zoos, botanical gardens, and industrial settings.Our team creates unique and...

  • Travel Nurse RN Specialist

    3 weeks ago

    Rochester, New York, United States HealthCare Support Full time

    Job Opportunity with HealthCare SupportJob Title: Travel Nurse RN SpecialistJob Summary:We are seeking a skilled Travel Nurse RN Specialist to join our team at HealthCare Support. As a Travel Nurse RN Specialist, you will have the opportunity to work in a dynamic and challenging environment, providing high-quality patient care and contributing to the success...

  • Technical Support Specialist

    6 days ago

    Rochester, New York, United States St. John Fisher Full time

    Job Title: Technical Support SpecialistSt. John Fisher University is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical assistance and support to our faculty, staff, and students. You will be responsible for troubleshooting and resolving technical issues related to hardware,...

  • Dialysis Nurse Specialist

    2 weeks ago

    Rochester, New York, United States Healthcare Support Full time

    Job Title: Dialysis Nurse SpecialistWe are seeking a skilled Dialysis Nurse Specialist to join our team at Healthcare Support. As a trusted partner to top healthcare organizations, we provide national healthcare and medical recruiting services with the highest degree of success.Job Summary:This is a 13-week contract position for a Dialysis Nurse RN. The...

  • Behavioral Support Specialist

    4 weeks ago

    Rochester, New York, United States Arc of Monroe Full time

    Job Overview*Application Process Required*The Behavioral Support Specialist plays a crucial role in coordinating behavioral services for individuals receiving support. This position involves close collaboration with the individual and their support network to assess specific behavioral challenges and provide constructive recommendations. The specialist will...