Sunglass Support Specialist
5 days ago
Key Responsibilities:
- Answer customer inquiries via phone, email, or chat.
- Address customer complaints and concerns in a professional and courteous manner.
- Collaborate with internal teams to identify and implement process improvements.
- Stay up-to-date on product knowledge and features to effectively address customer inquiries.
- Participate in quality assurance initiatives to maintain high standards of performance.
What We Offer: We offer a competitive salary range of $42,000 - $52,000 per year, depending on experience, as well as comprehensive benefits and opportunities for growth and development. If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.
Requirements: To be successful in this role, you should have at least 1 year of experience in customer service, preferably in the ophthalmic industry. You should also possess excellent communication skills, a strong ability to multitask, and a passion for delivering exceptional customer experiences. A high school diploma is required, and a bachelor's degree is preferred.
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