Maui Jim Customer Support Specialist

6 days ago


Peoria, Illinois, United States Maui Jim Full time
About Maui Jim

Maui Jim is a leading manufacturer of premium sunglasses, known for its high-quality products and excellent customer service. Our company culture values employee growth and development, diversity, and inclusion. We are committed to creating a positive work environment that fosters innovation and creativity.

Job Description:

The Customer Service Team Lead will be responsible for managing a team of customer service representatives, ensuring high levels of customer satisfaction, and driving process improvements to enhance the customer experience. The ideal candidate will have strong leadership and communication skills, with experience in a customer-facing role.

Requirements:
  • A minimum of 2 years of customer service experience, preferably in a call center environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Experience with CRM software and data analysis tools.
  • Bachelor's degree in Business Administration, Communications, or related field.
Estimated Salary:

$45,000 - $55,000 per year, depending on experience.

Benefits:
  • Health Insurance: Comprehensive medical, dental, and vision insurance plans.
  • 401(k) Plan: Employer-matched retirement savings plan.


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