Cloud Support Manager

4 weeks ago


Marietta, Georgia, United States Parallel Partners Full time
Job Title: Cloud Support Manager

We are seeking a highly skilled Cloud Support Manager to lead our team in providing exceptional support to our managed customers.

The ideal candidate will have a strong background in managed services, leadership experience, and excellent communication skills.

Responsibilities:

  • Lead the team in providing first and second-level support for all managed customers.
  • Coordinate overall support process for incidents/service requests and establish objectives/metrics for the support desk operation.
  • Manage the performance and operation of 24x7x365 support to clients (internal and external) and ensure that service levels are achieved.
  • Recruit, onboard, train, and day-to-day lead Level 1 and Level 2 support representatives in the Cloud Support team.

Requirements:

  • 8+ years of technology experience in a Managed Services Department.
  • 5+ years of experience in a leadership role.
  • People management experience.
  • Customer onsite and remote support experience.
  • Ability to work in a fast-paced, dynamic environment.
  • Strong communication, writing, and presentation skills.
  • Data Center Operations and Infrastructure Design experience, an asset.

Parallel Partners is an equal opportunities employer and welcomes applications from all qualified candidates.


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