Assistant Spa Manager

4 weeks ago


Glen Mills, Pennsylvania, United States Hand and Stone Massage and Facial Spa Full time

About the Role:

We are seeking a highly motivated and experienced Assistant Spa Manager to join our team at Hand and Stone Massage and Facial Spa. As an Assistant Spa Manager, you will play a critical role in driving sales performance, coaching and training the front desk and sales team, and growing the business.

Key Responsibilities:

  • Provide excellent customer service and experiences to all guests and members
  • Maintain personal sales performance, meeting or exceeding expectations
  • Oversee and manage daily operations of the front desk
  • Assist General Manager in managing sales performance by driving key metrics
  • Assist in the recruiting, hiring, onboarding, and training process
  • Train, monitor, and coach performance
  • Membership education and sales - including sales goals and incentives
  • Passionately promote products and services
  • Administrative duties in conjunction with the General Manager including reporting, cash handling, etc.

Requirements:

  • Passion for communicating with people and providing excellent service
  • Capability to work flexible hours including nights, weekends and some holidays
  • Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities
  • Excellent verbal and written communication skills
  • A fast learner, with a positive attitude
  • Comfortable in a fast-paced, high-volume environment
  • Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
  • A strong team player with the ability to work independently under minimal supervision
  • Exceptional organizational skills, including attention to detail and multitasking
  • Critical thinking skills, including customer conflict resolution

Compensation Package:

We offer a competitive compensation package designed to reward your contributions and drive your success. Our compensation package includes a base hourly rate ranging from $16-$18, tailored to reflect your experience and skills. You'll also have the opportunity to earn monthly performance bonuses, with the average bonus ranging from $300 to $400 per month, based on individual and team achievements. Additionally, you'll benefit from our uncapped commission structure, providing substantial earning potential based on your sales performance. Our top performers typically earn an additional $1-$2 per hour in commission.

About Us:

Hand and Stone Massage and Facial Spa is a national franchise that specializes in massage, facial, and hair removal services. With over 500 locations across the country, we are a leader in the membership-based spa service industry. Our company culture is focused on providing a world-class experience for our valued members and guests, and our Assistant Managers play a critical role in driving this mission forward.

What We Offer:

  • A competitive compensation package
  • A robust benefits package, including medical, dental, vision, life, and supplemental insurance
  • A 401K plan with a 5% company match
  • Paid time off
  • Professional and safe working environment
  • Employee retail and service discounts
  • Opportunity for professional growth

How to Apply:

If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our locally owned and operated Hand and Stone franchisee. We look forward to hearing from you


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