Assistant Spa Manager

2 days ago


Glen Mills, Pennsylvania, United States Hand and Stone Massage and Facial Spa Full time
About the Role

We are seeking a highly motivated and experienced Assistant Spa Manager to join our team at Hand and Stone Massage and Facial Spa. As a key member of our management team, you will be responsible for driving sales performance, coaching and training the front desk and sales team, and growing the business.

Key Responsibilities:

  • Provide exceptional customer service and experiences to all guests and members
  • Maintain personal sales performance, meeting or exceeding expectations
  • Oversee and manage daily operations of the front desk
  • Assist General Manager in managing sales performance by driving key metrics
  • Assist in the recruiting, hiring, onboarding, and training process
  • Train, monitor, and coach performance
  • Membership education and sales - including sales goals and incentives
  • Passionately promote products and services
  • Administrative duties in conjunction with the General Manager including reporting, cash handling, etc.

Requirements:

  • Passion for communicating with people and providing excellent service
  • Capability to work flexible hours including nights, weekends and some holidays
  • Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities
  • Excellent verbal and written communication skills
  • A fast learner, with a positive attitude
  • Comfortable in a fast-paced, high-volume environment
  • Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
  • A strong team player with the ability to work independently under minimal supervision
  • Exceptional organizational skills, including attention to detail and multitasking
  • Critical thinking skills, including customer conflict resolution

Compensation Package:

We offer a competitive compensation package designed to reward your contributions and drive your success. This includes a base hourly rate ranging from $16-$18, tailored to reflect your experience and skills, as well as opportunities for monthly performance bonuses and uncapped commission structure.

About Us:

Hand and Stone Massage and Facial Spa is a national franchise that specializes in massage, facial, and hair removal services. With over 500 locations across the country, we are a leader in the membership-based spa service industry. Our company culture is focused on providing a world-class experience for our clients and a positive work environment for our team members.


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