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Customer Service Representative

2 months ago

Venice, Florida, United States Fifth Third Full time

Deliver Exceptional Customer Experiences

As a Customer Service Representative at Fifth Third Bank, you will play a vital role in making banking a better experience for our customers. Your primary responsibility will be to provide top-notch customer service in all interactions, ensuring that every customer feels valued and supported.

Key Responsibilities:

Provide follow-up to customer questions and find solutions to address issues

Be responsive and timely with correspondence to keep lines of communication open and clear

Maintain a position of trust and responsibility by keeping all customer business confidential

Requirements:

High school diploma/GED

Ability to interact comfortably and confidently with the public

Knowledge of retail policies and procedures

Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution

Working Conditions:

Normal office environment with extensive viewing of computer screens