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Customer Service Representative

3 months ago

Venice, Florida, United States Sunset Kia of Venice Full time
Job Title: Customer Relations Assistant

Sunset Kia of Venice, a reputable member of the Sunset Automotive Group family of dealerships, is seeking a skilled and customer-focused professional to join our service team as a Service Department Customer Relations Assistant.

This role involves primarily responding to customers who contact us via phone or online, making outgoing calls to schedule service appointments, and addressing other service department inquiries and concerns. Our ideal candidate will be organized, able to multitask, and possess a friendly personality.

Key Responsibilities:

  • Respond to customer inquiries and concerns via phone and online
  • Schedule and confirm service appointments
  • Determine customer needs through active listening
  • Multi-task and stay organized to enhance the customer experience
  • Perform other duties as required

Requirements:

  • Excellent customer service and communication skills
  • Ability to establish rapport and build relationships
  • Strong multi-tasking and organization skills
  • Basic computer proficiency
  • Professional appearance and demeanor
  • Strong English skills

Benefits:

  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Life and Disability Coverage
  • Generous Paid Time Off
  • Company-paid Training
  • Employee Discounts at all Sunset locations
  • Pay Plan based on experience

Sunset Automotive Group is a professional, locally and family-owned and operated, family of new car dealerships in Sarasota and Manatee counties. We value our team members and clients, and offer a supportive work environment with opportunities for growth and development.