Telecommunications Engineering Manager
5 days ago
We are seeking a seasoned and accomplished Telecommunications Engineering Manager to lead our voice engineering organization. This is a vital leadership role, overseeing the strategic direction, architecture, full lifecycle operations, maintenance, and optimization of our enterprise voice infrastructure and unified communications platforms.
### Key Responsibilities
* Manage all facets of the voice engineering lifecycle - solution design, deployment, operations, maintenance, asset management, optimizations, and incident management.
* Own capacity planning, availability, reliability, and continuous service optimization of enterprise-scale voice/unified comms infrastructure.
* Architect future-state voice solutions, call flows, redundancy models, and disaster recovery capabilities leveraging the latest cloud and on-premises technologies.
* Oversee major platform upgrades, maintenance events, and root cause analysis for critical service-impacting issues across the voice environment.
* Provide technical guidance and oversight on voice networking, call routing, redundancy, disaster recovery, and security best practices.
* Collaborate with cross-functional IT, security, and engineering teams to ensure integration of voice with data networking and application infrastructure.
* Identify opportunities to drive operational excellence through process improvements, automation, tooling, KPIs, and continuous learning programs.
* Attract, recruit, develop, and retain elite-level voice engineering talent through mentorship, training, career mapping, and employee engagement.
### Required Qualifications
* 5+ years of progressive leadership experience managing large-scale voice/unified communications engineering organizations.
* Extensive expertise as a hands-on technical leader across the full Cisco Voice portfolio - CUCM, Unity, Contact Center, Voice Gateways, etc.
* Proven mastery of voice/data networking technologies - VoIP, SIP, MPLS, QoS, Analog/Digital voice circuits, TDM to SIP migrations
* BS in Computer Science, Electrical Engineering, Telecommunications, or related technical discipline; MBA or master's degree preferred.
This is a hands-on leadership role that combines strategic direction with deep technical acumen across the voice/unified communications domain. The successful candidate will be a strong people manager able to attract, develop, and inspire a team of top engineering talent.
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