Healthcare Office Manager

1 week ago


Fairview, Tennessee, United States LifeStance Health Full time
Job Overview:

The Healthcare Office Manager plays a crucial role in overseeing the daily operations of the front office at their designated practice location, ensuring exceptional service for both in-person and remote patients as well as clinicians.


EMPLOYEE BENEFITS

As a full-time member of LifeStance Health, you will enjoy a comprehensive benefits package that includes:

  • Medical, dental, and vision insurance
  • Accidental death and dismemberment (AD&D) coverage
  • Short-term and long-term disability insurance
  • Life insurance

Additional perks include a 401k retirement plan with employer matching, paid parental leave, generous paid time off, holiday pay, and access to an Employee Assistance Program.


COMPENSATION

Hourly wage: $ /hour


KEY RESPONSIBILITIES:

Operational Management:

Foster a positive workplace culture by actively engaging in activities that enhance clinician and staff involvement, promoting a sense of community and connection.

Oversee the preparation process for patient schedules, ensuring all necessary documentation is complete, credit card information is up-to-date, and patient records are ready for appointments.

Maintain general office duties, ensuring cleanliness and organization, including sorting mail, scanning documents, managing shared office communications, and ensuring the practice is well-prepared for patient visits.

Facilitate effective communication among peers, clinicians, and patients to support quality care and clinician satisfaction.


Patient Engagement:

Deliver outstanding customer service by promptly addressing patient inquiries and managing sensitive situations with professionalism.

Handle front desk responsibilities, including warmly greeting patients and managing check-in/check-out processes.

Assist patients with various requests via phone, email, or online portal, addressing billing inquiries, scheduling needs, and other concerns.

Manage phone system queues to ensure timely responses and exceptional service.

Support patients with telehealth access and troubleshoot any issues related to the Patient Portal.

Address urgent requests efficiently, directing patient concerns to the appropriate departments or escalating as necessary.

Collect co-payments and outstanding balances during patient visits.

Verify insurance eligibility and proactively reach out to patients to resolve any discrepancies.


Clinician Support:

Provide essential support to clinicians by assisting with administrative tasks such as sending correspondence and managing documentation.

Coordinate with clinicians regarding patient inquiries and ensure appointment accuracy through diligent auditing.

Uphold a secure, pleasant, and motivating environment within the practice.


QUALIFICATIONS:

Strong multitasking abilities and prioritization skills to enhance patient experience.

Ability to work independently as well as collaboratively within a team.

Excellent written and verbal communication skills.

Proficiency in computer software applications, including Microsoft Office and electronic medical records (EMRs).

Comfortable handling sensitive and confidential information in compliance with HIPAA regulations.


EDUCATION AND EXPERIENCE:

A high school diploma or equivalent is required; an associate's or bachelor's degree is preferred.

At least one year of experience in healthcare operations, customer service, or a related field is preferred.



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