Assistant General Manager

4 weeks ago

Knoxville, Tennessee, United States Urban Air Adventure Parks Full time
Assistant General Manager Job Summary

The Assistant General Manager plays a crucial role in driving success at Urban Air Adventure Parks. This position requires a leader who can motivate and inspire a team to deliver exceptional customer experiences while maintaining the company's Culture of Activating Awesome.

Key Responsibilities:
  • Cultivate a positive team environment that provides exceptional customer service and ensures all staff members perform at a consistently high level.
  • Assist in hiring, retention, coaching, and discipline of staff members, ensuring the execution of staff training programs.
  • Develop weekly schedules and ensure staffing levels and lead coverage meet the needs of the business and maximize the customer experience.
  • Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
  • Select, develop, and train staff members for more responsibility or internal promotability into a leadership program.
  • Ensure the execution of all employee recognition and incentive programs as directed.
  • Assist with inventory and controlling expenses.
  • Responsible for all aspects of the operation, including entertainment, food, beverage, attractions, and property inspections.
  • Maintain a safe, clean, and secure environment for all guests and staff.
  • Continuously improve operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.

Qualifications:
  • Experience in hospitality is a must (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants).
  • 3+ years' supervisory or management experience required.
  • Ability to pass a thorough background check.
  • CPR/First Aid Certification is preferred.
  • Brand Ambassador and Culture Champion.
  • Demonstrated ability to develop team members in areas of responsibility.
  • Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude.
  • Computer skills essential - Microsoft Office (Excel, Word, PowerPoint).
  • Professional grooming and conduct must be constantly displayed to set an example for staff.
  • Ability to enthusiastically interact with others.
  • Adaptability, flexibility, general enthusiasm for the business.
  • Strong communication skills; ability to write and verbally communicate in a clear and concise manner.
  • Willing to learn and adapt to changes or challenges.
  • Ability to establish working relationships with all employees, management, and vendors.
  • Exercise good judgment in decision-making.
  • Appreciation of diversity (thought, ethnic, gender, etc.).
  • We work when others play. Must be able and willing to work weekends, evenings, and holidays.

Additional Requirements:
  • Work days, nights, and/or weekends as required.
  • Work in a noisy, fast-paced environment with distracting conditions.
  • Move about the facility and stand for long periods of time.
  • Read and write handwritten notes.
  • Lift and carry up to 30 pounds.
  • Must have regular and predictable attendance.

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